Terms & Conditions
These Terms and Conditions must be read together with the terms and conditions that apply to the use of our website www.urbanrepublicsa.co.za the terms and conditions that apply to customers who buy with credit cards, the terms and conditions that do EFT (Electronic Fund Transfer) and the terms and conditions that apply when Lay Byes are entered unto.
When you buy goods from Urban Republic SA, you agree to these Terms and Conditions.
When you register as an Urban Republic SA shopper, you will have to choose a password. You will be asked for your user name and password every time that you shop online with us. It is your responsibility to keep your user name and password private. Urban Republic SA accepts no liability for any damages that you may suffer or any losses you may incur from the unauthorised use on your profile.
Goods and Pricing
All goods displayed on our website are subject to availability. If any goods ordered by you are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.
The stated prices on our website are in South African Rands and are only valid and effective in South Africa.
We have made every effort to accurately display the goods specifically with regard to their colour, description and price. Please remember however that the colours that you see will depend on the device which you are using to access our website and we cannot guarantee that the goods when received will be the exact same colour as you have seen it.
Your transaction will only be completed and you will become the owner of the goods, when we deliver the goods that you have ordered to you, or once you have collected the goods, after which you assume all risk and full responsibility for the goods. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error, for example, regarding the price or description of the goods. We will inform you of such errors as soon as we become aware of them. We will reimburse you the Rand value you paid only if you have already paid for the cancelled order.
Delivery, Collection and Storage Delivery
We will charge a delivery fee for every order you place, which will be billed at checkout. For all items, this fee is currently R100 for any standard delivery which takes 3 to 5 working days and R125 for express delivery, which may take two working days and R150 for overnight express delivery, which may take one working day. Express and overnight express delivery is not available for certain outlying and remote areas. Additional delivery charges (which will vary, depending on your delivery address) apply to outlying areas. Delivery fees may change at any time. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order. For queries regarding delivery, please call or email the contact centre.
Urban Republic SA will arrange for delivery to your door. We deliver between 09h00 and 17h00 from Monday to Friday (excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
We will always do our best (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control, but the new date will be communicated and agreed with you.
On delivery of your order, you will receive a delivery note/returns form.
Please ensure that you or your authorised representative is available at the delivery address. If anyone other than you accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce an original ID or driver’s licence. This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You must pay any additional delivery charges that we incur if we cannot deliver the goods to you because of access problems or if you do not adhere to the appointment time. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges incurred in respect of the failed deliveries and/or any storage fees and refund the balance due to you.
You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
We have outsourced all delivery services and we will not be liable for any damage suffered or any losses incurred arising out of any act or omission by the deliverer, its directors, employees, sub-contractors, agents or representatives.
You may in certain instances cancel your order. You can cancel your order before it is dispatched for delivery by clicking on the “cancel” button in your order summary. You can find your order by simply typing in the email/cell number used when placing the order and your order number into the form at the bottom of the site. If you cancel an order and the goods have already left our distribution centre, you will be liable for the delivery fee and a cancellation fee of 15% of the price of the goods. We can only process refunds once we have confirmed that the goods have been returned to our distribution centres. If cancellation of an order is initiated by us, no cancellation fees will be payable. Please contact our customer services at 021 851 8451 if you have any queries regarding cancellation.
We will place a holding reserve of funds for the total cost of your order when you pay by credit card. Final payment will only be processed on the finalisation of your order and prior to delivery. If however the order will be delivered in more than 1 batch, we will take full payment at the first shipment. We will also take full payment immediately if the delivery date is 7 days or more into the future (e.g. if you are buying gift registry items). When you submit your order, under your signed in user name and password, together with the payment card details, you warrant that you are authorised to use the card and that there are sufficient funds to pay for the order. You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.
In the event that you return goods, it will take up to 7 working days to process a refund.
We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time.