Shipping and Delivery Policy
We will charge a delivery fee for every order you place under the value of R1000, which will be
billed at checkout.
For all items, this fee is currently R125 (One Hundred and Twenty Five Rand) for any standard delivery which
takes 3 to 5 working days and R150(One Hundred And Fifty Rand) for express delivery, which may take two working days and R200 (Two Hundred Rand) for overnight express delivery, which may take one working day.
Express and overnight express delivery is not available for certain outlying and remote
areas. Additional delivery charges (which will vary, depending on your delivery
address) apply to outlying areas.
Delivery fees may change at any time. The delivery fee and any additional charges applicable to
your order will be communicated to you and must be paid when you place an
order. For queries regarding delivery, please call or email the contact centre.
Urban Republic Outﬁtters will arrange for delivery to your door. We deliver between 09h00 and
17hOO from Monday to Friday (excluding public holidays) and we only deliver
within South Africa. Our ability to deliver is also always subject to certain
factors, including the availability of the goods and the supply of accurate delivery
We will always do our best (but cannot guarantee that we will be able) to ensure that delivery
happens on the agreed date. The delivery date is subject to change due to
circumstances beyond our control, but the new date will be communicated and
agreed with you.
On delivery of your order, you will receive a delivery note/returns form.
Please ensure that you or your authorised representative is available at the delivery
address. If anyone other than you accepts delivery of the goods at the delivery
address, they are presumed to be authorised to accept the goods on your behalf.
On delivery we will require that you or your authorised representative sign for the goods,
write down your or their name and produce an original 10 or driver’s licence.
This is to conﬁrm that the goods have been received.
If no one is at the delivery address to accept delivery, we will contact you to arrange an
alternative time. You must pay any additional delivery charges that we incur if
we cannot deliver the goods to you because of access problems or if you do not
adhere to the appointment time.
If we are unable to deliver the goods to you after three attempts, or should we deem it
appropriate under the circumstances, we reserve the right to cancel your order,
deduct charges incurred in respect of the failed deliveries and/or any storage
fees and refund the balance due to you.
You must inspect the goods when they are delivered to you. If you are satisﬁed that the goods
are in good condition and not damaged, you or your representative must sign the
delivery slip, which will be proof that the goods have been delivered in a
good, undamaged condition.
If the goods are damaged in any way, you must note the damage on the delivery slip, notify us
immediately and not accept delivery of the goods. If you do not note the damage
on the delivery slip, we are entitled to regard the goods as if it were in good
condition and not damaged when delivered to you.
We have outsourced all delivery services and we will not be liable for any damage
suffered or any losses incurred arising out of any act or omission by the
deliverer, its directors, employees, sub—contractors, agents or