Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it or credit your account, subject to the terms below. This policy applies to products bought from Urban Republic SA

This policy forms part of the Urban Republic SA Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.

Please see below conditions and eligibility for all returns, refunds and exchanges:

All returns are economy. Returning for an exchange costs R100 and returning for a refund costs R100. Returns and refunds must be enacted within 7 days of receiving the goods.


To process returns/exchanges please email and make sure you include your order number in the email subject (Banking details will be emailed to you).

Exchanges can be made in-store but if you are returning the item and you would like a refund, the refund would have to be processed the same way payment was made for the item/s.

Only once we receive the product that is being returned/exchanged will we process the refund/exchange. All goods must be undamaged/unworn with all the relevant packaging and tags still intact on the item – Any items that are returned and shows signs of wear, is not in the relevant packaging or does not have the tags intact will NOT BE REFUNDED or EXCHANGED.

If an item is sent to you in the wrong style, size or colourway we will process a return/exchange free of charge.

Credit card refunds may take up to 10 working days by law.

EFT refunds can take up to 2 working days to be visible in customer’s account. Please note this is bank dependant.

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