We want you to be happy with your purchase.
If you are not completely satisfied, you can return the product to us and we
will either repair / replace it or credit your account, subject to the terms
below. This policy applies to products bought from Urban Republic SA
This policy forms part of the Urban
Republic SA Terms and
Conditions and words defined in the Terms and Conditions have
the same meaning in this policy unless the context indicates otherwise. Nothing
in this policy is intended to limit your statutory rights in any way.
Please see below conditions and eligibility
for all returns, refunds and exchanges:
All returns are economy. Returning for an
exchange costs R100 and returning for a refund costs R100. Returns and refunds
must be enacted within 7 days of receiving the goods.
NO RETURNS or EXCHANGES on SALE ITEMS.
To process returns/exchanges please email
email@example.com and make sure you include your order number in the
email subject (Banking details will be emailed to you).
Exchanges can be made in-store but if you
are returning the item and you would like a refund, the refund would have to be
processed the same way payment was made for the item/s.
Only once we receive the product that is
being returned/exchanged will we process the refund/exchange. All goods must be
undamaged/unworn with all the relevant packaging and tags still intact on the
item – Any items that are returned and shows signs of wear, is not in the
relevant packaging or does not have the tags intact will NOT BE REFUNDED or
If an item is sent to you in the wrong
style, size or colourway we will process a return/exchange free of charge.
Credit card refunds may take up to 10
working days by law.
EFT refunds can take up to 2 working days
to be visible in customer’s account. Please note this is bank dependant.