Returns & Exchanges
If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 30 (thirty) days of the date that they are delivered to you or collected by you. The goods must be in their original condition and packaging and you must have the invoice or the delivery note/returns form. If you received the goods as a gift, the delivery note/returns form is still necessary. You cannot return goods if they have been taken apart or altered, have been permanently installed, are attached or joined to other goods or property at the delivery address, and/or reasons of public health do not allow their return. For hygiene reasons we do not accept return of underwear, socks and any other related items and certain related merchandise are also covered by a separate policy.
You may return the goods at no additional charge, to any store from which the goods originate (for example, Urban Republic SA goods must be returned to any Urban Republic Store) with the invoice and/or delivery note/returns form. You can also contact us at the customer services number and we will arrange for a courier to collect the goods within 3-10 working days. If you are returning goods via courier, you will have to complete the returns form, specifying the reason why you are returning the goods. You must also pack the goods into the original packaging. If you are returning goods that are not defective via courier, you will be charged a collection fee.
We will refund you in full.