Returns & Exchanges
Please note that we can only refund/exchange an item once it has reached our warehouse. The item must in all the relevant packaging in an undamaged or unworn condition
A flat charge of R100 is applicable when you return an item for an exchange; however we do not do returns or exchanges on any accessories or “On Sale” items. We implore you to familiarize yourself with this before ordering.
If you have selected ‘Collect in store’ and then want a product returned to us for a refund, we will have to charge for the courier fee, R100, this can be taken off amount refunded)
If an item sent to you is the wrong size/item then we will get it returned to us using express and your follow up delivery will also be express. Credit Card Refunds take up to 14 days by law.
EFT refunds can take up to 2 days to be visible in customers account (Depending on Bank).
Direct Deposit Refunds will be processed within 30 minutes of product returning.
The courier will supply a flyer bag when collecting.
Returns and refunds must be enacted within 10 Days of receiving goods.
Please note we CANNOT refund you unless you have a working bank account
Customer are refunded the same way they Paid, Online purchases CANNOT be refunded in store